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SHIPPING & RETURNS
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION REFUND CONDITIONS
general:
1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
2.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
3.The shipping fees that are the cost of product shipment will be paid by the buyers.
4.Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5.The purchased product must be delivered completely and in accordance with the qualifications specified in the order, and with documents such as a warranty certificate, user manual, if any.
6.In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days of learning about this situation. the total price must also be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7.If the buyer does not pay the price of the product he purchased or cancels it in the bank records, the Seller's obligation to deliver the product expires.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8.Pays paid by the buyer After delivery of the product, if it is determined that the credit card used by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, the shipping costs will belong to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED IN TIME FOR UNFORESEEN REASONS:
9.If force majeure causes occur that the Seller cannot foresee and the product cannot be delivered within the time limit, the Buyer will be notified of the situation. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. Pays payable in cash If the buyer cancels the order; if he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has paid by credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10.The buyer will inspect the goods/service subject to the contract before receiving delivery; dents, broken, torn packaging, etc. damaged and defective goods/services will not be delivered from the cargo company. The goods/service received will be deemed to be undamaged and intact. The BUYER must protect the goods/service carefully after delivery. If the right of withdrawal is to be used, the goods /services should not be used. The Invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11.The BUYER may exercise the right to withdraw from the contract by rejecting the goods without assuming any civil and criminal liability and without any justification, provided that the purchased product is notified to him or the person /organization at the address he shows within 14 (fourteen) days from the date of delivery to the SELLER via the following contact information.
12.CONTACT INFORMATION OF THE SELLER TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:
company
NAME/TITLE:
address:
EMAIL:
THE WIRE:
fax:
DURATION OF THE RIGHT OF WITHDRAWAL:
13.If the buyer is purchasing a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the performance of the service has been started with the approval of the consumer before the expiration of the right of withdrawal period.
14.The costs arising from the exercise of the right of withdrawal belong to the SELLER.
15.In order to exercise the right of withdrawal, it is necessary to notify the SELLER in writing by registered mail, fax or e-mail with a refund within 14 (fourteen) days and that the product has not been used in accordance with the provisions of "Products for which the Right of Withdrawal Cannot be Used" regulated in this agreement.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16.3. buyer the person or of the products delivered or the bill, and (if the invoice of the desired product enterprise, which is refundable, the refund is arranged by the company must be sent with a return receipt. Returns a return receipt is cut, unless ordered held on behalf of institutions the bill will not be completed.)
17.The return form in the box of the products to be returned in the packaging, if any, standard accessories must be delivered as complete and undamaged.
REFUND CONDITIONS:
18.Production Process:
Your orders are specially produced for you. After the order is received, the production process starts and the products are completed and delivered to the cargo within 10 working days.
19.Cancellation and Refund Conditions:
Special production products are products that are produced in accordance with personal requirements or specially designed differently from standard products. Therefore, in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, cancellation or refund transactions cannot be made for specially manufactured products.
20.Service and Product Quality:
Our products are produced in accordance with the design and production criteria approved by you before the order. High quality standards are ensured at every step.
Note: If a defect or damage related to the product is detected, you can contact us for a product exchange.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
21.Or according to buyer's request needs to be sent back to be generated and available in clearly personal, non-lower parts underwear, swimsuits, bikini bottoms, makeup, disposable products, which are likely to pass or goods are in danger of fast degradation is delivered to buyer after the expiration date, to be returned if the packaging is opened by the client in terms of Health and hygiene products that are not appropriate, delivery, and mixed with other products after products that cannot be distinguished by the nature of the subscription agreement, except as provided under, goods related to periodicals such as newspapers and magazines, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, cannot be returned in accordance with the Regulation. In addition, it is not possible to use the right of withdrawal for services that have been started to be performed with the consent of the consumer before the expiration of the right of withdrawal period as per the Regulation.
22.Cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) in order to be returned, their packaging must be unopened, untested, intact and unused.
THE STATE OF DEFAULT AND ITS LEGAL CONSEQUENCES
23.Pays payable by credit card If the BUYER defaults in the case of making the payment transactions with the credit card, the cardholder agrees, declares and undertakes that he will pay interest and be responsible to the bank within the framework of the credit card agreement between the bank and the cardholder agrees, Decrees and undertakes to be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may charge the BUYER for the costs and the power of attorney fee that will arise, and under all circumstances, if the BUYER defaults on his debt, the BUYER agrees that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAY AND DELIVERY
24.By making a Bank Transfer or EFT (Electronic Fund Transfer), ............, ........., you can do it to any of our bank accounts (TL).
25.With your credit cards through our website, you can take advantage of online single pay or online installment opportunities for all kinds of credit cards. For your online payments, the withdrawal amount from your credit card will be made at the end of your order.